IsoRide

Support

For IsoRide on the App Store

IsoRide is built by one designer-turned-engineer who actually rides. There's no support desk, no ticketing system — just an email. If something's broken or confusing, the answer below or a quick message to me will sort it out.

Get in touch

Easiest way to reach me: [email protected]. I read every message. Include your iPhone model and iOS version if you can — saves a back-and-forth.

On the TestFlight beta you can also shake your phone while in IsoRide to open the built-in feedback form, or take a screenshot and tap "Share Beta Feedback" — both reach me directly with device context attached.

Common questions

The verdict keeps changing. Is it broken?
Not broken — it's tracking the weather. IsoRide pulls fresh minute-by-minute precipitation and conditions from Apple WeatherKit every time you open it (or every 15 min in the background, if you've enabled background refresh). When the weather actually shifts — a cloud cell moves in, wind picks up, dew point climbs — the verdict reflects that. Your "safe window" countdown is the most stable number to trust for short-term planning.

The Live Activity isn't showing on my Lock Screen.
A few things to check, in order:

Calendar Sync isn't writing events.
Open IsoRide → Settings → Calendar Sync, make sure the toggle is on, and confirm you granted Calendar permission when prompted. If you denied it initially, you'll need to go to iPhone Settings → IsoRide → Calendars and flip it back on. Then return to IsoRide and toggle Calendar Sync off and on once to trigger a fresh sync. Events publish into a calendar named "IsoRide" — check that calendar is visible in Apple Calendar.

How do I remove all IsoRide events from Apple Calendar?
Open IsoRide → Settings → Calendar Sync → Remove All IsoRide Calendar Events. IsoRide deletes every event it ever created (across a wide window, so old stragglers from earlier installs get caught) and confirms with a green banner showing the count removed. Toggling Calendar Sync off does the same cleanup — handy if you'd rather just turn the feature off entirely. The IsoRide calendar itself is removed too, so nothing's left behind. If you ever delete and reinstall IsoRide, it'll automatically detect leftover events from the previous install the next time you turn Calendar Sync on, and offer to remove them — so you're not stuck with stale calendar entries if you forgot to clean up first. (iOS doesn't let apps clean up calendar data on uninstall, which is why this catches it on the return trip.)

I'm getting "No location" or weather isn't loading.
iPhone Settings → Privacy & Security → Location Services → IsoRide. Set it to "While Using the App." If it's already there, force-quit IsoRide (swipe up from the app switcher) and reopen — sometimes the WeatherKit handshake gets stuck and a fresh launch clears it.

The 10-day Ride Planner shows dashes for some days.
Apple WeatherKit returns 10 days of forecast for most locations, but coverage thins out 7+ days ahead in some regions (mountainous areas, remote locations). Dashes mean WeatherKit didn't have a forecast for that day at your location. This isn't a bug — it's the upstream data source being honest about its confidence.

Notifications aren't firing.
iPhone Settings → Notifications → IsoRide. Confirm "Allow Notifications" is on, plus the specific alert styles you want (Banners, Sounds, Badges). Inside IsoRide → Settings → Notifications, check your Alert Level — it's a single setting that ranges from Critical only up to All. Critical only (the free default) still covers rain starting and unsafe conditions; the higher levels add the morning ride summary, weather-change alerts, and shelter-reach reminders, and are part of Pro.

What's free, and what comes with Pro?
Everything you need to decide whether to ride is free — the verdict, all six metric cards, minute-by-minute rain timing, the radar map, and Ride Style customization. IsoRide Pro is a one-time $4.99 purchase (no subscription) that adds the planning layer: the 10-day Ride Planner, Calendar Sync, Commute Today, Route Weather, saved favorites (setting one shelter is free), the full Live Activity, extra themes, the full notification suite, a custom safety buffer, and multiple saved Ride Profiles.

I bought Pro — how do I get it back on a new phone?
Open IsoRide → Settings → Upgrade to Pro → Restore Purchases. Your Pro unlock is tied to your Apple ID, so it carries to every device you're signed into — and to everyone in your Family Sharing group.

How do I reset IsoRide back to a fresh state?
Open IsoRide → Settings → scroll to the bottom → Reset to Defaults. That clears your ride preferences, shelter, favorites, ride profiles, themes, and re-runs the onboarding so you can re-do the setup. Your Pro purchase and your iOS-level permissions (Notifications, Location) are kept. Apple Calendar events created by IsoRide aren't removed by this — use Calendar Sync → Remove All first if you want those gone too. Saves you a delete-and-reinstall round-trip.

Sharing diagnostic data

If you hit a crash or something weird, the most useful thing you can send me is a diagnostic export. Open IsoRide → Settings → Share diagnostic data. iOS bundles up Apple's MetricKit captures from your device (crash logs, performance metrics, hang reports — all generated by iOS, not by IsoRide) and lets you AirDrop, email, or message them to me. None of it leaves your device until you tap Share.

Known limitations

IsoRide is live on the App Store. A few things still on the roadmap:

If you find a bug or have a feature request, just email me (above). TestFlight beta testers can also use shake-to-feedback, which auto-attaches a screenshot and device info.

About IsoRide

Built by Paul Buczkowski, a designer-turned-engineer who got tired of getting drenched halfway home. Solo project, no team, no investors, no analytics dashboard watching what you do — just an iOS app made by someone who actually rides. More about me at somekidpaul.com.

Useful links